At Al Mubarak Mart, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns (30 Days)

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery
  • The return request is submitted within 30 days of receiving the order
  • The product is unused, in original condition, and in original packaging

Return requests made after 30 days of delivery will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products (not due to our error)
  • Products without original packaging
  • Clearance or promotional items (if applicable)
  • Digital or downloadable products

3. How to Request a Return

To initiate a return:

  • Contact us through our website within 30 days of delivery
  • Provide your order number, reason for return, and clear photos/videos of the issue
  • Our support team will review your request and guide you through the next steps

4. Return Shipping

  • Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Al Mubarak Mart is not responsible for items lost during return shipping

5. Refund Process

  • Once the returned item is received and inspected, we will notify you of approval or rejection
  • Approved refunds will be processed to the original payment method only
  • Refund processing time may take 7–14 business days, depending on the payment provider

6. No Cash on Delivery (COD)

  • We accept prepaid payments only
  • Cash on Delivery (COD) is not available
  • Refunds are issued only to the original payment method used at checkout

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or payment provider
  • Processing times may vary depending on financial institutions
  • Contact us if the issue persists

8. Exchanges

  • Exchanges are subject to product availability
  • If an exchange is not possible, a refund may be issued as per this policy

9. International Orders

  • This policy applies to orders shipped to Qatar, Kuwait, and Dubai (UAE)
  • Customs duties or taxes (if any) are non-refundable

10. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective once posted on this page.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us through our website.