Frequently Asked Questions (FAQ’s)

1. What products do you sell?

Al Mubarak Mart offers a variety of quality products selected to meet everyday and lifestyle needs. Our product range may change from time to time as we continue to expand.

2. Which countries do you ship to?

We currently ship to:

  • Qatar
  • Kuwait
  • Dubai (United Arab Emirates)

3. How long does delivery take?

Estimated delivery times are:

  • Qatar: 5–8 business days
  • Kuwait: 5–8 business days
  • Dubai (UAE): 3–6 business days

Delivery times may vary due to customs or courier delays.

4. Do you offer Cash on Delivery (COD)?

No. Cash on Delivery (COD) is not available.
All orders must be paid online at checkout.

5. What payment methods do you accept?

We accept:

  • Credit Cards
  • Debit Cards

All payments are processed securely.

6. Is my payment information safe?

Yes. We use secure, encrypted third-party payment gateways and do not store your card details.

7. Can I return a product?

Yes. We offer a 30-day return policy for eligible products if they are damaged, defective, or incorrect.

Products must be unused and in original packaging.

8. How do I request a return?

To request a return:

  • Contact us through our website within 30 days of delivery
  • Provide your order number and clear photos/videos of the issue

Our team will guide you through the process.

9. How long does a refund take?

Approved refunds are processed within 7–14 business days, depending on your bank or card provider.

10. Are shipping charges refundable?

Shipping fees, customs duties, or taxes (if applicable) are non-refundable.

11. Can I change or cancel my order?

Orders can only be changed or cancelled before shipment. Once shipped, changes or cancellations are not possible.

12. What if I entered the wrong shipping address?

Please contact us immediately. We are not responsible for delays or failed deliveries caused by incorrect address details.

13. Will I receive tracking information?

Yes. Tracking details will be provided once your order has been shipped, subject to courier availability.

14. Do you offer exchanges?

Exchanges depend on product availability. If an exchange is not possible, a refund may be issued as per our Return Policy.

15. How can I contact customer support?

You can contact us through our website’s contact page for any questions or assistance.